Observability
The Third Eye: every request correlated across seven layers
Trust is the promise. The Third Eye is the evidence. Every request, whether it arrived from a Teams
channel, a portal, or an API, is correlated end-to-end and reconstructable when someone asks what the
agents actually did over the weekend.
Every request travels through seven layers (Channel, Agent, Skill, Tool, Model, Memory, Response).
The Third Eye stitches the layers into one structured, queryable trace, with cost attribution and
audit kept separate from telemetry.
-
L1
Channel
Teams
inbound transport · 1 req · 24 events
-
L2
Agent
Default Agent
orchestration · 2 turns · healthy path
-
L3
Skill
equipment-details-read
capability routing · 1 selected · 5 events
-
L4
Tool
sap_get_equipment_data
execution · 1 started · 2 I/O captured
-
L5
Model
openai / gpt-5.4
LLM context · 2 calls · 2 contexts · 1 patch
-
L6
Memory
Episodic
agent memory · 3 events · 3 active · 0 evicted
-
L7
Response
Completion
response stage · 1 completed · 0 failures
flow
intake
→
LLM turn 1
→
tool loop · skill_search
→
LLM turn 2
→
response · completion
Representative Third Eye view. Select any request to highlight its path across every layer. Switch
between Flow (chronological reasoning) and Layers (system
correlation) without leaving the trace.
What the Third Eye gives you
Evidence your platform, finance, and audit teams can each use
Request overlay across 7 layers
One correlated trace per request: who asked, which agent orchestrated it, which skill was selected,
every tool called, every model invocation, every memory event, every response. Re-construct what
happened without piecing logs together.
Cost transparency by user, agent, and workflow
Tokens, model spend, and credits are attributed to the tenant, user, and workflow that incurred
them. No surprise invoices and no untracked AI spend.
Audit kept separate from telemetry
Operational logs are for debugging and stay fail-open. Approvals, policy decisions, and
external-system access keep their own append-only audit trails for regulators and internal review.
Drops into your SRE stack
Built on open standards (OpenTelemetry traces, Prometheus metrics, standard log shipping) so
traces, metrics, and logs flow into the dashboards and alerting your platform team already runs.
Session → request → turn → tool loop
The Third Eye preserves the real hierarchy: a session holds many requests, each request its turns,
each turn its tool loops and model calls. Streaming progress for in-flight work, durable history
for the questions that come weeks later.
Tenant-scoped from ingestion to query
Multi-tenant isolation enforced at the data layer, not just the UI. One tenant's runs, sessions,
and costs never surface in another's views or alerts.
Sensitive payloads are consent-gated. The platform captures what the model saw and
what it returned, but viewing those payloads requires a configurable consent grant. Debugging power
does not become a privacy backdoor.