| Primary purpose |
Governed multi-step agent workflows across enterprise systems |
Productivity copilot inside Microsoft 365 apps |
Conversational AI for knowledge work and shared Projects |
Org-wide conversational AI with GPTs and connectors |
AI copilot and agents across SAP applications (finance, supply chain, HR) |
AI agents for CRM, service, sales, and marketing inside Salesforce |
| Deployment model |
Your bare-metal Linux, your cloud (AWS, Azure, GCP, Kubernetes), or managed SaaS by us |
Vendor SaaS on the Microsoft cloud |
Vendor SaaS (Anthropic; optional AWS Bedrock routing) |
Vendor SaaS on OpenAI infrastructure |
SAP-managed cloud on Business AI Platform (Joule Studio runtime) |
Salesforce multi-tenant cloud (Hyperforce regions) |
| Where your data sits |
Inside your perimeter; never leaves your cloud or data center |
Your M365 tenant plus Microsoft processing boundary |
Anthropic infrastructure under enterprise terms |
OpenAI infrastructure under enterprise terms |
SAP Business AI Platform and SAP cloud processing boundary |
Salesforce org and Data 360 under enterprise terms |
| Model choice |
Model-agnostic: any commercial provider or a self-hosted open model |
OpenAI models routed by Microsoft |
Anthropic Claude family only |
OpenAI GPT family only |
Partner LLMs routed through SAP Business AI Platform |
Models hosted via Salesforce Atlas and Einstein Trust Layer |
| Governance posture |
Per-action approvals, policy gates, and role boundaries on every run |
Tenant admin, Purview DLP, sensitivity labels |
Workspace admin, SSO, usage policies |
Workspace admin, SSO, DLP integrations |
Runtime guardrails, AI Agent Hub, identity-bound execution |
Agentforce 360, Data 360 access controls, org guardrails |
| Audit trail |
Append-only structured trace per run, kept separate from telemetry |
Activity logs via Purview and Defender |
Admin audit logs in console |
Compliance API and admin logs |
Runtime audit logging and Agent Hub lifecycle monitoring |
Agent Platform Tracing and session logs in Data 360 |
| Multi-step workflows |
Native multi-agent orchestration across Chat, Desktop(Computer Use), and Ambient Agents, with approvals built in |
Copilot Studio (low-code) and agents in M365 |
Computer use and Projects (evolving) |
Agents, Tasks, and Operator (evolving) |
Joule Studio agents and workflows across SAP processes |
Native multi-agent orchestration (Supervisor pattern) in org |
| Integration surface |
Your existing APIs, IdP, and SRE stack. No parallel data lake required. |
Microsoft Graph and Power Platform connectors |
MCP, APIs, Projects context |
Connectors, GPTs, and Actions |
S/4HANA, SuccessFactors, Ariba, and SAP Integration Suite |
Salesforce CRM, Data 360, MuleSoft MCP connectors |
| Ownership of configurations |
You own configs, prompts, workflows, and audit history |
Workflows live inside the Microsoft platform |
Projects live inside the Anthropic platform |
GPTs live inside the OpenAI platform |
Agents and workflows live inside SAP Business AI Platform |
Agent configs, topics, and actions live in Salesforce org |
| Commercial model |
Platform plus usage; no per-seat lock-in |
Per-seat add-on to M365 |
Per-seat plus usage |
Per-seat enterprise plan |
SAP subscription and capacity licensing |
Salesforce org licensing plus Agentforce consumption |